Important Notice
By approving a proposal, confirming a project, signing an agreement or making any advance or full payment to Brandtisers Media, the Client confirms that these Terms and Conditions were made available to them and that they have read, understood and accepted them.
1. Engagement and Scope of Services
1.1 Agreement
These Terms and Conditions constitute an agreement between Brandtisers Media (“Agency,” “we,” “our” or “us”) and the individual, business or organization purchasing our services (“Client”).
1.2 Approved Scope
Services will be provided strictly according to the approved proposal, quotation, package, invoice or written project confirmation.
Any task, feature, deliverable, platform or service not expressly included in the approved scope will be considered additional work.
1.3 Additional Work
Additional revisions, campaigns, features, structural changes, redesigns or services outside the agreed scope will be treated as a Change Request.
Such work may involve additional charges and a revised timeline. Work will begin only after written approval and payment confirmation from the Client.
2. Payments, Refunds and Billing
2.1 Advance Payment
Unless otherwise agreed in writing, monthly service fees must be paid in advance before the relevant service period begins.
2.2 Commencement of Work
Brandtisers Media will begin planning, research, strategy, team allocation, campaign setup, creative production or development only after receiving the agreed advance payment.
2.3 Cancellation Before Work Begins
The Client may cancel the project before project planning or execution begins. A refund may be requested where no research, strategy, onboarding, team allocation, design, development or other project-related work has started.
Applicable payment gateway charges or expenses already incurred may be deducted from the refund.
2.4 Non-Refundability After Commencement
Once project planning or execution has started, advance payments, retainers and service fees will become non-refundable because time, personnel and resources have already been allocated.
No refund will be provided for a change of mind, Client-side delays, missing information, delayed approvals, dissatisfaction based solely on personal preference or early discontinuation after work has started.
2.5 Delayed Payments
If payment is not received by the due date, Brandtisers Media may suspend ongoing services, campaigns, development work and delivery of files or credentials until all outstanding amounts are cleared.
2.6 Billing During Suspension
A service suspension caused by delayed payment, missing information, unavailable access or Client non-compliance will not extend the original billing period. No credit, deduction or carry-forward will be provided for time lost due to such delays.
3. Client Responsibilities
3.1 Required Information and Access
The Client must provide all information and resources required for the project, including:
Authorized account access and administrative permissions.
Brand assets, logos, images and videos.
Product or service information.
Pricing, offers and business details.
Website, domain and hosting credentials.
Timely feedback and approvals.
3.2 Client-Side Delays
Project and campaign timelines depend upon timely cooperation from the Client. Brandtisers Media will not be responsible for missed deadlines, delayed posting, campaign interruptions or reduced performance caused by late approvals, incomplete information or unavailable account access.
3.3 Accuracy and Legal Compliance
The Client is responsible for ensuring that all information, claims, offers, guarantees, trademarks, content and documents supplied to Brandtisers Media are accurate, lawful and properly authorized.
The Client will be responsible for claims or penalties arising from false, misleading, unauthorized or unlawful information provided by them.
4. Digital Marketing Performance
4.1 External Factors
Digital marketing performance is affected by factors beyond the Agency’s control, including market demand, competition, audience behaviour, pricing, product quality, website experience, seasonal trends and platform algorithm changes.
4.2 No Guaranteed Results
Brandtisers Media does not guarantee any fixed number of:
Leads or sales.
Calls or inquiries.
Followers or engagement.
Website traffic or impressions.
Conversions or revenue.
Keyword rankings.
Cost Per Lead.
Return on Investment.
Any projection, estimate or previous campaign result is provided for reference and does not constitute a guarantee of future performance.
4.3 Long-Term Process
Digital marketing, SEO and brand development are progressive processes that require testing, data collection and continuous optimization. Significant or sustainable results may not be achieved within the first few weeks or the first month.
4.4 New Accounts and Websites
New social media accounts, advertising accounts, websites and Google Business Profiles may initially perform differently from established assets due to limited historical data, audience signals and platform trust.
4.5 Recommended Engagement Period
A minimum uninterrupted engagement period of three consecutive months is recommended for meaningful campaign learning, testing and optimization.
If the Client discontinues services before completion of this recommended period, Brandtisers Media will not be responsible for incomplete optimization or unsatisfactory performance caused by premature termination.
5. Platform Dependency and Optimization
5.1 Learning Period
Meta Ads, Google Ads and other performance-based systems generally require an initial learning and optimization period. This period may take approximately one to three weeks or longer, depending on budget, audience size, campaign data and platform behaviour.
5.2 Third-Party Platforms
Our services may depend on platforms such as Meta, Instagram, Facebook, Google, LinkedIn, YouTube, hosting providers and other external services.
Brandtisers Media is not responsible for platform outages, algorithm changes, policy updates, ad rejection, account suspension, verification delays or restrictions imposed by third-party platforms.
5.3 Account Recovery Assistance
Brandtisers Media may provide reasonable assistance with appeals, verification or account recovery. However, successful reinstatement, approval or recovery cannot be guaranteed because final decisions are made by the relevant platform.
6. Content, Intellectual Property and Confidentiality
6.1 Client Approval
The Client is responsible for reviewing and approving all content, designs, videos, advertisements, captions and marketing materials before publication.
Approval confirms that the Client has verified factual accuracy, pricing, copyright, trademarks, licensing requirements and industry compliance.
6.2 Intellectual Property
Until all outstanding payments have been received, original designs, strategies, reports, advertising copy, development work and other materials created by Brandtisers Media will remain the property of the Agency.
After full payment, the Client will receive the agreed usage or ownership rights for the approved final deliverables. Internal templates, working files, methods, tools and strategic frameworks remain the Agency’s intellectual property unless specifically transferred in writing.
6.3 Confidentiality
Both parties will maintain confidentiality regarding business information, customer data, account credentials, campaign strategies and other confidential material shared during the engagement.
6.4 Account Credentials
If credentials are held exclusively by Brandtisers Media, we will investigate and address any security incident caused by our proven negligence or unauthorized misuse by our personnel.
If credentials are also shared with the Client’s employees, freelancers, agencies, vendors or other third parties, Brandtisers Media will not be responsible for unauthorized activity caused by those persons unless clear evidence establishes that the incident was directly caused by us.
7. Suspension, Termination and Liability
7.1 Service Suspension
Brandtisers Media may suspend services where there is:
Non-payment or delayed payment.
Continued delay in providing information or approvals.
Failure to provide required account access.
Violation of applicable laws or platform policies.
Abusive, threatening, unethical or unlawful conduct toward Agency personnel.
7.2 Termination Notice
Either party may terminate an ongoing monthly engagement by providing at least 30 days’ written notice, unless a different notice period is stated in the approved proposal or agreement.
Fees already paid for an active service cycle will not be refunded after work for that cycle has started. All outstanding dues and approved additional charges must be cleared before final closure and handover.
7.3 Limitation of Liability
To the maximum extent permitted by applicable law, Brandtisers Media and its team will not be liable for indirect, incidental or consequential losses, including loss of profit, revenue, goodwill or data, resulting from market conditions, platform actions, Client decisions, external technical failures or events beyond our reasonable control.
8. Service-Specific Terms
8.1 Meta Ads and Paid Advertising
Advertising spend is separate from the Agency’s management fee.
Ad spend must normally be paid directly by the Client through the payment method linked to the advertising account.
The Client must provide authorized access to the required Meta Business Manager, Facebook Page, Instagram account, advertising account and Pixel.
Major budget changes and campaign scaling will require Client approval.
Brandtisers Media does not guarantee a fixed Cost Per Lead, number of leads, sales or conversions.
8.2 Social Media Management
Content will be created and scheduled according to the approved package and content calendar.
The Client must review and approve content within the requested timeframe.
Delayed approvals may result in delayed posting without liability to Brandtisers Media.
Organic reach, follower growth, engagement and viral performance cannot be guaranteed.
Revisions will be limited to the number included in the approved package or proposal.
8.3 Search Engine Optimization
SEO is a continuous and long-term process that may require several months to produce measurable improvements.
Brandtisers Media does not guarantee first-page rankings, specific keyword positions, fixed traffic or lead volumes.
Rankings may change because of search engine updates, competition, website changes and indexing conditions.
Results depend on website speed, technical condition, mobile responsiveness, domain history and market competition.
8.4 Google Business Profile Management
The Client must provide Owner or Manager access to the relevant Google Business Profile.
Services may include profile optimization, updates, media uploads and review-monitoring support where included in the selected package.
Google retains complete control over verification, rankings, visibility, suspension and reinstatement.
Brandtisers Media does not guarantee verification approval, top map rankings, calls or leads.
8.5 Website Design and Development
Payment Structure
A minimum advance of 50% of the approved project cost must be paid before planning, designing or development begins.
The remaining 50% must be paid before live deployment, migration, source-code delivery or transfer of administrative credentials.
Client Requirements
The Client must provide all required text, images, videos, branding materials, domain information, hosting access and technical requirements.
Any delay in providing these materials will automatically extend the project timeline.
Third-Party Costs
Unless specifically included in writing, the Client will be responsible for the cost of:
Domain registration and renewal.
Hosting and server services.
SSL certificates.
Business email services.
Premium themes and plugins.
API keys and integrations.
Paid software and third-party licences.
Scope and Revisions
The website will be developed according to the approved features and specifications. Additional pages, features, integrations, structural changes or redesigns will be charged separately.
Minor revisions must be requested during development. Changes requested after final delivery may be charged separately.
Review Period
After receiving the staging link, the Client should provide consolidated feedback or approval within one business day. Delayed feedback may affect the final delivery schedule.
Handover
Website files, source code, databases and master credentials will be handed over only after full payment has been received.
Cancellation
The Client may cancel and request a refund before planning or development begins. Once planning, design or development has started, the 50% advance will become non-refundable.
Post-Delivery Support
Ongoing maintenance, backups, security updates, content updates and technical support are not included unless covered by a separate maintenance agreement.
Brandtisers Media will not be responsible for downtime, data loss or technical issues caused after delivery by hosting providers, registrars, payment gateways, external APIs, plugins or unauthorized third-party modifications.
8.6 Creative Design and AI-Assisted Content
Revisions are limited to those included in the approved package or proposal.
Additional revisions or complete redesigns may involve additional charges.
Brandtisers Media may use AI tools to assist with research, content development or creative production.
Unless otherwise agreed in writing, each AI-generated video or reel included in the approved package will have an approximate duration of 40–50 seconds. Any request for a longer duration will be treated as additional work and may involve additional charges.
The Client must review and approve the factual accuracy, legal compliance, trademarks and industry suitability of AI-assisted content before publication.
9. Third-Party Charges and Setup Fees
9.1 External Tools and Licences
Third-party expenses—including paid software, CRM systems, automation tools, stock assets, email platforms and premium integrations—are separate from the Agency’s professional fees unless specifically included in writing.
9.2 Digital Infrastructure
Domain registration, hosting, SSL, business email, Google Workspace, Microsoft 365, WhatsApp API, SMS credits, Meta Verification and custom integrations will be paid by the Client unless expressly included in the proposal.
9.3 New Social Media Account Setup
Creating, configuring and initializing a new social media account will attract a one-time setup fee of ₹2,499 per platform.
9.4 Google Business Profile Setup
Creating and optimizing a new Google Business Profile will attract a one-time setup fee of ₹2,999.
Google controls the verification process, and Brandtisers Media cannot guarantee approval or a specific verification timeline.
9.5 On-Site Visits
Physical visits for verification, content collection, account setup or consultation will be charged separately based on location and travel requirements. Applicable charges will be communicated for approval in advance.
10. Governing Law and General Provisions
10.1 Governing Law
These Terms and Conditions will be governed by the laws of India. Any dispute will be subject to the jurisdiction of the competent courts located in New Delhi, India.
10.2 Severability
If any provision is found invalid or unenforceable, the remaining provisions will continue to remain valid and effective.
10.3 Updates to Terms
Brandtisers Media may update these Terms and Conditions for future projects, renewals or service cycles. Material changes will be communicated where applicable.
Continued engagement or payment after receiving updated terms will constitute acceptance of the revised Terms and Conditions.