Brandtisers Media is committed to providing reliable, timely and professional support to every client throughout the service period. Our support team works closely with clients to understand their queries, provide appropriate guidance and address service-related concerns in an organized and transparent manner.
We aim to maintain clear communication at every stage while ensuring that each genuine request receives proper attention. Response and resolution times may vary depending on the nature and complexity of the request, the availability of required information and the involvement of third-party platforms.
1. Official Support Hours
Our official support hours are:
Monday to Friday: 10:30 AM to 6:30 PM
Saturday and Sunday: Closed
Support requests received outside working hours, on weekends or on public holidays will be reviewed on the next working day.
2. Response Time
After submitting a query or requesting a callback, please allow our team 24–48 working hours to review the matter.
A Brandtisers Media representative will connect with you within this period. Response time refers to the time taken to acknowledge or review the request. Final resolution may require additional time depending on the nature and complexity of the issue.
3. Official Communication
Clients should communicate through the officially authorized phone number, WhatsApp number, email address or project group provided by Brandtisers Media.
Requests communicated through personal numbers, social media profiles or unauthorized team members may not be treated as official support requests.
4. Information Required for Support
To help us resolve your query efficiently, please provide:
Client or business name.
Relevant service or project details.
A clear explanation of the issue.
Screenshots, links or supporting documents, where required.
Relevant account or campaign details without publicly sharing passwords.
Incomplete or inaccurate information may delay the response or resolution.
5. Client Cooperation
Clients are requested to remain patient after submitting a support request. Repeated calls or messages regarding the same issue may not result in a faster response.
The client must provide timely information, approvals, content and authorized account access required to investigate or resolve the matter.
6. Third-Party Platform Issues
Brandtisers Media may provide reasonable assistance with issues involving platforms such as Meta, Instagram, Facebook, Google, LinkedIn, YouTube, hosting providers or advertising platforms.
However, account recovery, verification, suspension removal, technical restoration or final resolution remains subject to the concerned platform’s policies, systems and response time. Brandtisers Media cannot guarantee a specific outcome controlled by a third party.
7. Project Updates and Approvals
Project updates will be shared through the agreed communication channel. Clients must review the shared work and provide approvals, corrections or feedback within the requested timeframe.
Delays caused by pending approvals, missing information, unavailable credentials or late feedback may affect the project timeline. Brandtisers Media will not be responsible for delays caused by the client’s failure to provide the required response or information.
8. Revision and Change Requests
Customer support does not include unlimited revisions or work outside the agreed service scope. Revision requests will be handled according to the selected package, proposal or service agreement.
Any additional work, urgent delivery or request outside the agreed scope may involve additional charges and a revised completion timeline.
9. Respectful Communication
Clients and Brandtisers Media representatives must maintain respectful and professional communication.
Abusive language, threats, harassment, inappropriate conduct or repeated misconduct may result in the suspension of support or termination of services.
10. Call Scheduling
Depending on the nature of the query and team availability, some matters may require a scheduled call.
Clients are requested to attend scheduled calls on time. A missed call may be rescheduled according to the next available working slot.
11. Resolution and Closure
A support request will be considered resolved when the required guidance, correction or agreed action has been completed.
If the client does not respond after a solution, update or request for information has been shared, the support request may be marked as closed.
12. Contact Us
For questions, clarifications, grievances, or to exercise your data rights, please reach out to us:
- 🌐 Contact Portal: https://brandtisersmedia.com/contact-us/
- 📧 Primary Corporate Email: Info@brandtisersmedia.com
- 📧 Secondary Support Email: brandtisersmedia@gmail.com
- 📞 Phone & WhatsApp Support: +91 7701910068
13. Acceptance
By using the services of Brandtisers Media, the client confirms that they have read, understood and accepted this Customer Support & Communication Policy.