1. Cancellation Eligibility
The client may cancel the project only before Brandtisers Media begins project planning or any project-related work.
“Project planning” includes onboarding, research, strategy development, team allocation, meetings, account setup, content planning, calendar preparation, design, scripting, development or any other preparatory work.
2. Refund Eligibility
A full refund may be requested only when:
The cancellation request is submitted before project planning begins; and
Brandtisers Media has not started any work or incurred any project-related expense.
Approved refunds will be processed within 7–10 working days through the original payment method. Payment gateway or bank charges, if applicable, may be deducted.
3. Non-Refundable Payments
Once project planning or work has started, all advance payments, retainers and project fees will become non-refundable because company resources, working hours and team members have already been allocated to the project.
No refund will be provided for:
Change of mind after work has started.
Delays caused by the client.
Failure to provide required information, content, approvals or account access.
Dissatisfaction based on personal preference where the agreed scope has been followed.
Services or project stages already completed or delivered.
4. Cancellation Request
All cancellation and refund requests must be submitted in writing through the official email address or authorized communication channel of Brandtisers Media. The request will be valid only after written confirmation from Brandtisers Media.
5. Cancellation by Brandtisers Media
Brandtisers Media may cancel or suspend a project due to non-payment, abusive conduct, unlawful instructions, repeated communication delays or failure to provide required information. Charges for work already completed and expenses already incurred will remain payable.
6. Acceptance
By making a payment or confirming the project, the client acknowledges that they have read, understood and accepted this Refund and Cancellation Policy.